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Frequently asked questions
Is there a warranty or return policy?
Yes, every Lumaride e-bike includes a 1-year warranty and a 30-day return policy for peace of mind.
Can I return my e-bike?
Yes. You have 30 days to try it risk-free. If you’re not satisfied, you can return it within the return window under our policy.
How long does shipping take?
Orders are shipped from our US warehouse with tracking included.
For customers in the United States, delivery typically takes around 5–8 business days after dispatch.
You’ll receive a tracking number as soon as your order is shipped so you can follow it every step of the way.



