Return & Refund Policy

Returns & Refunds Policy

At Lumaride, we aim to provide a clear and fair returns process. This policy outlines when returns are accepted, how refunds are handled, and the conditions that apply.

Return Eligibility Period

Customers may request a return within 30 days of receiving their order.

To begin the return process, you must contact us within this timeframe via email at info@shoplumaride.com.

Accepted Return Reasons

Damaged or Faulty Items

If an e-bike or product arrives damaged or defective, please contact us with clear photographic evidence. Once verified, we will arrange a replacement or suitable solution at no additional cost.

Change of Mind

If you decide you no longer want the product, you may return it for a refund once the item has been received and inspected.

Refunds are issued to the original payment method.

Incorrect Order Selection

If an incorrect item was ordered and an exchange is requested, the return shipping costs are the responsibility of the customer.

Return Requirements

Shipping Method

All returns must be sent using a trackable and reliable shipping service.
Return shipping costs are paid by the customer unless the item is faulty or incorrect.

Return Address

After your return request is approved, we will provide the correct return address and instructions.

Customs & Import Charges

Any import duties, VAT, or customs fees incurred during the return process are the responsibility of the customer.

Item Condition

Returned products must be unused, undamaged, and in their original condition. Items will be inspected upon arrival before a refund is approved.

Return Authorization

Returns must be approved before shipping.
Items sent back without prior authorization will not be accepted.

Damaged or Incorrect Deliveries

Please inspect your order immediately upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can resolve the issue efficiently.

Exchanges

Exchanges are only available for items that are:

  • Damaged
  • Defective
  • Incorrect

To request an exchange, please email info@shoplumaride.com.

Fees

Lumaride does not charge any restocking fees.

Refund Processing

Once your return has been received and inspected, you will be notified by email of the approval or rejection of your refund.

  • Approved refunds are issued to the original payment method
  • Processing typically takes 5–7 business days

Missing or Delayed Refunds

If your refund has not appeared:

  • Check your bank account again
  • Contact your bank or payment provider (processing times may vary)
  • If the issue continues, contact us at info@shoplumaride.com