Help
Customer Assistance
Lumaride offers dedicated customer support to ensure clear communication and a reliable shopping experience. Whether you need help before or after placing an order, our support team is available to assist you.
Ways to Contact Lumaride
You can reach our customer service team through the following channels:
✉️ Email: info@lumaride.com
📞 Telephone: (+34) 675 608 825
We aim to respond to all customer messages as promptly as possible, typically within 24 hours.
Support Availability
Customer support is available throughout the week during the following hours:
Monday to Sunday: 08:00 – 18:00 (CET)
Support Services Offered
Our team can assist you with a variety of requests, including:
- Checking the status of your order or shipment
- Providing details about our electric bikes and product availability
- Assisting with returns, refunds, or warranty-related inquiries
- Helping with technical issues related to the website or ordering process
Live Assistance
Phone support and live chat are accessible during support hours. Availability of live chat may vary; please refer to the website to confirm access.
Self-Service Information
For commonly asked questions, additional information can be found in our Frequently Asked Questions (FAQ) section.